Behringer Tech Support

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To start things off make sure you have your Midi Cable plugged into 'Midi Out'. Next you want to route the cable to your PC or Mac via a 'Usb dongle'. Then make sure your device is recognized if not by install the required driver. Once your all connected and ready to go setting up the actual midi config, look at your mixer first not serato. Follow these simple steps: 1. Power up the mixer 2. Look at the center of the mixer, there's a center knob that says 'Console Setup'.

Push and hold the knob in for at least 2 sec. A small menu should pop up on the menu should pop up on the lcd. Use the same knob to scroll down the list to midi settings and push down on the knob to select. Personally i disable the sampler section, as it's a section i don't use, and for testing purposes lets do that, select the sampler in the list and then hit the blue 'Midi Start/Stop - ESC. Button underneath the 'Console Setup' knob.

Now you can open up Serato Scratch Live. Click on the 'Midi' button and left click on something with very visual feedback like a Cue button (Make sure you click the play button icon on the left side and not the 'X' button on the left) and when it waits for midi input with its green box hit any button on the bottom left of the mixer under the sampler section. If everything worked the small dialogue box should have changed from green to orange. Now you can click on midi once again on the top of the screen to go back to the actual SSL interface.

Now load up a track that has cue points to your left deck and let it play (or grab any track but have enable hot cues checked in the setup menu). Use the button you midi mapped on your mixer, and if everything's right. It'll drop back to that cue point every time.

Now Just let me know when you get that last step and i'll be glad to help you get more detailed in mapping the rest of the controls. Quote: To start things off make sure you have your Midi Cable plugged into 'Midi Out'. Next you want to route the cable to your PC or Mac via a 'Usb dongle'. Then make sure your device is recognized if not by install the required driver. Once your all connected and ready to go setting up the actual midi config, look at your mixer first not serato. Follow these simple steps: 1. Power up the mixer 2.

Look at the center of the mixer, there's a center knob that says 'Console Setup'. Push and hold the knob in for at least 2 sec. A small menu should pop up on the menu should pop up on the lcd. Use the same knob to scroll down the list to midi settings and push down on the knob to select. Personally i disable the sampler section, as it's a section i don't use, and for testing purposes lets do that, select the sampler in the list and then hit the blue 'Midi Start/Stop - ESC. Infinite stratos season 3 episode 1. Button underneath the 'Console Setup' knob.

Now you can open up Serato Scratch Live. Click on the 'Midi' button and left click on something with very visual feedback like a Cue button (Make sure you click the play button icon on the left side and not the 'X' button on the left) and when it waits for midi input with its green box hit any button on the bottom left of the mixer under the sampler section. If everything worked the small dialogue box should have changed from green to orange. Now you can click on midi once again on the top of the screen to go back to the actual SSL interface.

Now load up a track that has cue points to your left deck and let it play (or grab any track but have enable hot cues checked in the setup menu). Use the button you midi mapped on your mixer, and if everything's right. It'll drop back to that cue point every time. Now Just let me know when you get that last step and i'll be glad to help you get more detailed in mapping the rest of the controls. Thank you very much. I appreciate the detailed information.

All the videos I have watched they eliminate on key factor. 'you have to disable the buttons in the setup that you want to map' Thanks again. The issue was my mac wasn't reading the plug-ins in midi setup. And then u also had two cords in the M-audio.

So thank you its working.! And mapping to the touch. Very pleased. I know this section of the forum is based in Behringer and ssl. But one question. Every time I like move my jog wheels on a loaded track that isn't in Play. It will make the track play.

Which I don't want. I want to be able to lightly scroll the track. Would it be because I'm in CD mode and not vinyl on the cdjs? I didn't have time to check it before I had to go to work. Quote: The issue was my mac wasn't reading the plug-ins in midi setup. And then u also had two cords in the M-audio. So thank you its working.!

And mapping to the touch. Very pleased.

I know this section of the forum is based in Behringer and ssl. But one question.

Every time I like move my jog wheels on a loaded track that isn't in Play. It will make the track play. Which I don't want. I want to be able to lightly scroll the track. Would it be because I'm in CD mode and not vinyl on the cdjs?

I didn't have time to check it before I had to go to work I'm not sure about the CDJ part, I only use turntables. Glad everything else worked out for you. Hi all, I also have the ddm4000 mixer and I've been trying to have the lights turn on when using it as a midi controller for SSL and SDJ. In my case I have channels 2&3 setup to control effects (knobs for wet/dry and p1,p2,p3 buttons to activate effects) and sample section for SP6 but a I have not been able to turn on the lights when activating the effect or samples. Is it possible, if so anyone knows how or have a xml example file for that? Will really appreciate the help.

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Thanks, Sus'n (a.k.a Chuy). You can use the DDM4000 for both.Dj xXtreme.

i have cue points for each deck from the mixer, also channel 1 &4 for Fx for each channel where it says SAMPLER i mapp that to scroll up and down the library and load A & B deck. You can do a lot with this mixer. I know ppl here are trying to help but there is some information that is not true. I know you are going to ask for the mapping tsi but i don't know how you take that an send it to somebody. Go to YT and do your research and you will found step by step how to do it make sure your midi cable are set correctly.

All I've heard is nightmare stories about Behringer's support. Well, I've got a DMX light controller by 'em, because it was the only thing I could realistically afford to run the lights I've got.

It's been working great for about a month, and now all of a sudden the master programming fader - the one that controls the maximum intensity of every channel during programming - doesn't work. It appears to be locked in at 50%, regardless of where you move the slider. So it plays back what I've recorded fine, unfortunately I've only got half the show recorded!! So I called up Behringer, and got a person immediately - no recording at all. Told them what was going on, and they walked me through the master reset operation. That didn't do anything, so I was transferred to someone in the returns department. I wasn't on hold for ten seconds before someone picked up.

The show that I'm programming these for is in two weeks, and I told them I was in a really big hurry. He told me that normally I'd have to send the unit back to Behringer (Washington), completely across the country, where they'd send it to a repair place (Pennsylvania, completely across the country), where it'd be sent back to me. That'd obviously take quite some additional time. Film kungfu china kuno. So he gave me the number and address of the repair place in PA, and said to write the RMA number on the box and just send it straight there.

As well, if I wanted to ship it overnight, they'd reimburse me for half of the shipping price (if I shipped it ground they'd reimburse me for the whole thing). They said no guarantees it'd get done before the show, it just depends how busy the repair place is, but they'll note it on the account. I cannot complain one bit about this; that's better customer support than I've received from any manufacturer I've ever dealt with, period. I wonder if they've improved quite a bit or if this was just a rarity??

There IS the little matter of it breaking within a month. You are relying on the gear, but it's not functional, therefore not reliable, and therefore not a good value at any price. Not having a light controller for a big show is FREE if you don't buy one in the first place. Now that's affordable!

Service stories good or bad, are still predicated on the fact you needed service support in the first place. THAT is the reason there are so many comments about Behringer service. All, that said I hope it all works out for you. I am wondering also if they are maybe trying to change their bad rep concerning this. I bought a Behringer UB2442 over a year ago.(wish it was a little higher priced and better quality,but it has the features I really want) Anyway,the first one didn't work right to begin with so I sent it back and received a new one. Two channels went dead within a couple months and then at about five months the power supply died.

Behringer Tech Support Phone

I called Behr support and they gave me a repair number and the name of my area repair techs(GOOD GUYS in St Paul)I sent it off and got it back within 10 days and Behr paid shipping both ways. Then at about 11 months,the aux returns started making a hideous noise so I called Behr service again. They decided that since I had a lot of trouble with the board that they would send me a new model instead of having me send this one in again,which they did. Well,I'm still stuck with a Behr board but I do think that the service end could have been a lot worse. Condor Electronics here in freemont (Seattle) does 100% of their warranty repair now.

They have an office in Edmonds (I think, or it was Mukilteo, next to Rane). Even so I'm still leary about thier gear. I have had great luck with everything I bought but I only bought because I did a lot of research and talking to people who owned that model specifically. Even so things can crap out. I prolly have 5 EQ's, couple of 4 channel comps, a 2 channel (not used at all right now), and a headphone amp.

Oh yeah, bought some mics for practice, all 4 sound realy good actually and are holding up well after 3 months. Then again they could crap out. So I guess the planets must have alligned for me on the Behr gear, but that's for now. I'd lik to get a presonuc ACP88 instead o the comps.

Replace the EQ's with Rane ME60's or DBX 1231's. The headphone amp is the best thing ever though, hands down the coolest widget. What I want to know is how can Behringer possibly stay in business with, what seems to be, a very high problem rate. They have to staff quite the customer support site (or outsource, but still), pay shipping, pay a 3rd party to repair, pay for the replacement parts, then pay to ship it back. THEN 3 months later do it all over again with the same unit.

It could be that the stuff is so cheap and plentiful that everyone owns some of the gear and the fault rate really isn't any higher than other MI gear. Also, after the warranty is expired they are off the hook.

The gear either gets thrown away or repaired at owners expense. Half the time it's cheaper to just buy a new Behringer unit at which point the company makes more money off of a repeat customer. Kinda like rechargeable batteries, they are cheaper in the long run, but cost more up front. People would rather spend less over and over than pony up more once. (I'm not speaking to use in wireless for pro-audio, but more conceptually). As far as the 'how are they staying in business'. I don't own anything behringer.might soon.but whatever.

Thing to keep in mind with the problem rate.it's sure a lot higher than we hear about other companies.but we don't really hear a lot from the guys using it with no problems in the basement. Sure there's the occasional 'I love my B and there's nothing you can do to tell me it's not a Neve' troll.but keep in mind with the prices on these units.how many must be moving.

One of our largest local stores carries A&H, Mackie, the occasional Soundcraft.and hundreds of Behringers.they must go through them at some rate. Originally posted by elvirto As far as the 'how are they staying in business'. I don't own anything behringer.might soon.but whatever.

Thing to keep in mind with the problem rate.it's sure a lot higher than we hear about other companies.but we don't really hear a lot from the guys using it with no problems in the basement. Sure there's the occasional 'I love my B and there's nothing you can do to tell me it's not a Neve' troll.but keep in mind with the prices on these units.how many must be moving. One of our largest local stores carries A&H, Mackie, the occasional Soundcraft.and hundreds of Behringers.they must go through them at some rate. That's pretty much what I said in the second paragraph.

Oh, I completely agree it shouldn't have broken. I wasn't talking about their quality here, just their customer support. I knew what I was getting into when I bought it, and bought it anyway. Next time I'll have a PCMCIA hard drive available to store my. on. But when it did break, I was fully expecting to have to end up buying a new one, because it's not worth going through customer service hell for a device that I got fairly cheap.

Well, it's worth it, but I was still expecting to go through hell. I was pleasantly surprised, that's all.

Unalaska: The place I talked to was in Pennsylvania. I forget the name of it; sounded like a smallish place though. I guessing that due to cheap components and poor Quality Control, Behr still has a higher rate of DOA and early malfunctioning units than the MI industry norm. But yes, they must be selling a ton of products. I too wonder how they can pay for 3rd party repair (and shipping) on units that are dirt cheap to begin with. Anyway, this new trend in service IS good news. I remember a few years ago (when Uli started this second generation/Far East phase of Behringer) when the warranty card instructed you to send the unit to an address in Germany.

Yeah, right. Maybe we could hear from a repair center to shed some light on this seemingly new Behr policy. When I first discovered Behringer I was just in the market for a small PA for my band. I needed like a 10 channel thing.

I bought the PMX2000. The price was great and it seemed to have every feature I could possibly want. The first one's fan was not working correctly (the speed was extremely schitzo) which I knew would be a BIG problem in the long run. I returned it to GC and got a new one.which ended up haveing a broken effects unit.

When I returned it I got the Yamaha EMX 88S instead. Sure, it was over $300.00 more and way more than I wanted to spend.but it works and I trust it. I don't think I could ever trust Behringer again. I know the prices are low, but that's no excuse to sell shoddy materials.

Originally posted by fuzzy4dice. I know the prices are low, but that's no excuse to sell shoddy materials. Ezt Selling shoddy materials is exactly HOW they make the prices low. Cheap components and Far Eastern mfg. But what they do that's bad is use stolen intellectual property ( they rip off designs.) Non- existent service USED to be a possible contributing factor to the low price, but that maybe seems to be changing. But I still buy and use their stuff. I've used mainly rack processors: crossovers, compressors, driverack, etc.

Got a couple of the small throwaround 100 buck mixers. I've stayed away from their speakers, amps, bigger mixers, or anything in a 'mission critical' position (that I don't have a substitute for.) They make ALOT of different products that I'm not even aware of. For instance, I just found out (and bought) an eight channel analog to ADAT Converter, (perfect for adding 8 more simultaneous recording channels to a Fostex VF16 recorder that I just got.) Adjustable mic and line inputs. $120 on eBay for a $200 piece. Can't beat it.